Shipping and Return Policy

At 46 North Landscape Company, we want you to understand what to expect when ordering, receiving, returning, or canceling a product. Please review this policy before completing your purchase. By placing an order with 46 North Landscape Company, you agree to the terms below.

Shipping Eligibility and Costs

Free standard shipping is available on eligible orders shipped within the contiguous United States.

Free standard shipping does not include additional services or charges associated with remote locations, islands, limited-access properties, address changes, re-delivery, storage, inside delivery, liftgate service, or other special delivery requirements. The customer is responsible for charges resulting from inaccurate delivery information, an inaccessible delivery location, missed delivery appointments, unavailable unloading equipment, or other conditions outside the control of 46 North Landscape Company.

Additional charges may apply to certain locations or delivery circumstances. When reasonably possible, we will notify you of known additional charges before the order ships.

46 North Landscape Company reserves the right to select the shipping carrier and shipping method.

Order Processing and Lead Times

In-stock products generally leave the warehouse within five business days. Processing times are estimates and are not guaranteed delivery dates.

Certain products, including custom-configured, special-order, or made-to-order greenhouses, may require additional production or processing time. Some greenhouse orders may take up to 16 weeks or longer, depending on product availability, manufacturer lead times, seasonal demand, and carrier capacity.

Any estimated delivery date provided at checkout, on a product page, or by a member of our team is an estimate rather than a guarantee. Shipping and delivery may be affected by weather, carrier delays, supply-chain disruptions, manufacturer availability, or other circumstances outside our control.

If we cannot ship an order within the timeframe stated at the time of purchase, we will contact you with a revised estimate. You may accept the revised shipping timeframe or cancel the unshipped portion of the order for a refund, as applicable.

Tracking Information

Tracking information or a freight PRO number will be provided after the order has shipped and the carrier has issued shipment details.

Tracking information may not be available immediately after an order is placed. Processing time, production time, and transit time are separate periods.

Small-Parcel Shipping

Greenhouse accessories and other smaller products may be shipped by UPS, FedEx, USPS, or another carrier selected by 46 North Landscape Company.

Greenhouse and Freight Delivery

Most greenhouses are shipped by less-than-truckload freight, commonly referred to as LTL freight.

Greenhouses may arrive in multiple long crates, cartons, or pallets. These shipments are large, heavy, and cannot ordinarily be unloaded by hand.

The customer is responsible for:

Providing an accurate delivery address and telephone number.
Confirming that the delivery location can accommodate a full-size freight truck.
Providing a safe and accessible area where the shipment can be delivered.
Having a forklift, skid-steer loader, tractor with suitable forks, or other appropriate unloading equipment available at the scheduled delivery time.
Providing a qualified operator for the unloading equipment.
Having an authorized adult present to inspect, accept, and sign for the shipment.
Unless specifically included in a separate written agreement, freight delivery does not include unloading, inside delivery, placement in a backyard, site preparation, assembly, installation, anchoring, or removal of crates and packaging.
If the carrier cannot complete delivery because access, unloading equipment, an authorized recipient, or other required arrangements are unavailable, the customer may be responsible for re-delivery, storage, detention, limited-access, or related carrier charges.

Delivery Appointments

The freight carrier may contact the customer to schedule a delivery appointment. Customers should respond promptly to the carrier and carefully confirm the delivery date, delivery location, access requirements, and unloading arrangements.

Delivery appointments and arrival windows are established by the carrier and may be subject to change. 46 North Landscape Company cannot guarantee a specific delivery date or arrival time unless expressly confirmed in writing.

Receiving and Inspecting Your Shipment

Inspect the shipment and its exterior packaging carefully before signing the delivery receipt.

Look for:

Crushed or punctured packaging.
Broken, bent, or exposed components.
Torn wrapping or damaged crates.
Missing cartons, crates, or pallets.
Loose components.
Water exposure.
Any other visible signs of damage or mishandling.
Count the number of packages, crates, and pallets and compare the total with the carrier’s delivery documentation.

Visible Shipping Damage

If visible damage or missing pieces are discovered:

Write “DAMAGED” and briefly describe the damage on the carrier’s delivery receipt before signing.
Do not rely solely on a verbal report to the driver.
Take clear photographs of the entire shipment, damaged packaging, shipping labels, delivery receipt, and affected components.
Retain copies of all delivery documents.
Contact 46 North Landscape Company within three business days.
Signing a delivery receipt without noting visible damage may affect our ability to pursue a freight claim on your behalf.

Concealed Damage and Missing Parts

Unpack and inspect the shipment as soon as reasonably possible after delivery.

If concealed damage or missing components are discovered after the driver has left, contact 46 North Landscape Company within three business days of delivery.

Keep all original crates, cartons, wrapping, labels, hardware, and packing materials until the issue has been reviewed and resolved. Do not discard damaged components or packaging unless instructed to do so.

Provide clear photographs and any other information reasonably requested to document the claim.

Damage Claims and Remedies

46 North Landscape Company will work with the customer, manufacturer, supplier, and freight carrier to review documented shipping damage, product defects, and missing components.

Depending on the circumstances, the appropriate remedy may include replacement parts, repair, exchange, refund, or another reasonable resolution.

46 North Landscape Company does not guarantee that an entire product will be replaced when replacement components or another remedy can reasonably correct the issue.

Damage resulting from improper unloading, handling, storage, assembly, installation, anchoring, modification, weather exposure after delivery, or failure to follow manufacturer instructions is not considered freight damage.

Refused Deliveries

Do not refuse a shipment solely because the exterior packaging has minor damage. Note the condition on the delivery receipt, photograph it, accept the shipment, and contact 46 North Landscape Company.

When reasonably possible, contact us before refusing a delivery that appears severely damaged or unusable.

A delivery refused for reasons unrelated to verified freight damage, a verified product defect, or an error by 46 North Landscape Company may be treated as a customer-authorized return.

Unauthorized or unjustified refused deliveries may be subject to:

Original outbound freight charges.
Return freight charges.
Storage or re-delivery charges.
A restocking fee of up to 25 percent.
Other costs assessed by the carrier, supplier, or manufacturer.
These charges may be deducted from any approved refund.

Return Eligibility

Return requests must be submitted to 46 North Landscape Company within 14 calendar days after delivery.

All returns require prior written authorization from 46 North Landscape Company. Do not ship or deliver a product back without receiving return instructions and approval.

To qualify for a return, merchandise must generally be:

New and unused.
Unassembled and uninstalled.
Unmodified.
Complete, with all components, hardware, instructions, and accessories.
Protected from weather and improper storage.
In its original crates, cartons, pallets, or manufacturer packaging.
In condition suitable for resale.
Products that have been assembled, installed, anchored, altered, drilled, cut, scratched, damaged, exposed to weather, improperly stored, or returned with missing components may be denied return authorization or subject to additional deductions.
Opening packaging solely to inspect a shipment does not automatically make a product ineligible for return. However, the product and packaging must remain complete and in resalable condition.

Return Shipping and Restocking Fees

Unless the return results from a verified product defect, documented shipping damage, or an error by 46 North Landscape Company, the customer is responsible for all return shipping costs.

Approved returns may be subject to a restocking fee of up to 25 percent of the merchandise purchase price.

Original shipping charges, expedited shipping charges, special delivery charges, assembly fees, installation fees, site-preparation charges, permit costs, and other services are nonrefundable unless otherwise approved in writing.

If an order originally qualified for free standard shipping, the actual outbound shipping cost incurred by 46 North Landscape Company may be deducted from the refund when a product is returned for reasons unrelated to damage, defect, or an error by 46 North Landscape Company.

The customer is responsible for properly packaging and protecting authorized returns. Damage occurring during return transportation may reduce the refund or make the product ineligible for a refund.

Nonreturnable and Final-Sale Products

Unless otherwise required by law, the following products are not eligible for return:

Custom-configured, personalized, or made-to-order products.
Special-order merchandise.
Products identified as final sale or nonreturnable on the applicable product page.
Clearance or closeout merchandise.
Assembled, installed, used, modified, or damaged products.
Products with missing parts or incomplete packaging.
Cut, drilled, altered, or opened glazing materials that cannot be resold.
Products damaged through improper unloading, handling, storage, assembly, installation, anchoring, maintenance, or modification.
Electrical components that have been installed or connected.
Labor, assembly, installation, delivery, design, consultation, permit, and site-preparation services that have already been performed.
Refunds

Once an authorized return is received, it will be inspected to determine whether it meets the return requirements.

We will notify you when the return has been approved or denied and identify any applicable deductions.

Approved refunds will generally be initiated to the original payment method within 10 business days after inspection. Your bank, credit-card company, or payment provider may require additional time to process and post the credit.

Refunds will not be issued until the returned merchandise has been received and inspected unless 46 North Landscape Company agrees otherwise in writing.

Exchanges and Replacement Parts

When appropriate, we may offer an exchange or replacement component instead of a full return.

Replacement parts may be shipped directly from the manufacturer or supplier. Delivery times for replacement parts vary based on availability and are not guaranteed.

Order Cancellations and Modifications

Contact 46 North Landscape Company immediately if you need to cancel or modify an order.

Cancellation or modification requests are not effective until confirmed in writing by 46 North Landscape Company.

Orders that have not entered fulfillment, production, or supplier processing may be eligible for cancellation and a full refund.

An order may not be cancelable, or may be subject to fees, if it has already been:

Processed or packed.
Released to a manufacturer or supplier.
Custom-produced or configured.
Transferred to a shipping carrier.
Shipped.

Orders that have already shipped will generally be handled under the return provisions of this policy. The customer may be responsible for outbound freight, return freight, restocking fees, storage charges, re-routing charges, and other applicable costs.

Local Pickup

Eligible products may be available for pickup at our Fargo location by prior arrangement.

Do not arrive for pickup until 46 North Landscape Company confirms that the order is ready and provides pickup instructions.

The customer is responsible for bringing a suitable vehicle or trailer, appropriate restraints, protective materials, and any necessary loading equipment.

The customer is responsible for safely securing and transporting the merchandise after it has been loaded or released. Damage occurring after pickup is not considered shipping damage.

Product Pricing and Installation

Unless specifically included in a written proposal, product prices and shipping charges do not include:

Unloading.
Site evaluation or preparation.
Excavation or grading.
Concrete or foundation construction.
Utility locating.
Permits or inspections.
Assembly or installation.
Anchoring.
Electrical, plumbing, heating, cooling, or ventilation work.
Landscaping restoration.
Removal or disposal of packaging.
Installation and assembly services may be available separately in certain geographic areas.
Codes, Permits, and Site Requirements
The customer is responsible for determining and satisfying all requirements that apply to the purchase, placement, and installation of the product, including:
Local zoning regulations.
Building codes.
Required permits and inspections.
Property-line and setback requirements.
Homeowners’ association rules.
Utility and easement restrictions.
Foundation requirements.
Drainage and site conditions.
Required wind and snow-load ratings.
Electrical and plumbing requirements.
Product specifications, drawings, and manufacturer engineering information do not replace approval by the local authority having jurisdiction.
Customers should verify all requirements before ordering because permit restrictions, site limitations, or homeowners’ association decisions do not automatically qualify a product for return.
Assembly, Installation, and Product Use
Products must be unloaded, stored, assembled, installed, anchored, operated, and maintained in accordance with the manufacturer’s instructions and all applicable requirements.
46 North Landscape Company is not responsible for damage or performance issues resulting from improper unloading, handling, storage, site preparation, assembly, installation, anchoring, modification, maintenance, or use by the customer or a third party.

Manufacturer Warranties

Manufacturer warranties are separate from this Shipping and Return Policy. Warranty coverage, exclusions, remedies, and claim procedures are determined by the applicable manufacturer.

A product that is not eligible for return may still qualify for manufacturer warranty consideration.

Shipping damage, customer damage, installation issues, and manufacturer warranty claims are separate matters and may require different documentation and remedies.

Please contact us promptly with questions about shipping, delivery, damage, returns, cancellations, or product eligibility.

46 North Landscape Company

2802 44th Avenue North, Door 106

Fargo, ND 58102

Phone: 701-388-7278

Email: joshua@46north.com

Policy Updates

46 North Landscape Company may update this policy periodically. The version in effect on the date of purchase will generally apply to the order unless otherwise required by law.

Last updated: July 2026